Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)

ANALYSIS OF PASSENGER SATISFACTION OF SERVICES IN TERMINAL 3 ULTIMATE SOEKARNO-HATTA INTERNATIONAL AIRPORT

Authors
Rida Aulia Wulansari, Syafira Tria Permata
Corresponding Author
Rida Aulia Wulansari
Available Online November 2017.
DOI
https://doi.org/10.2991/grost-17.2018.76How to use a DOI?
Keywords
Airport Terminal, Passenger Satisfaction, Passenger Terminal, Airport Services, Airport.
Abstract
Airport Terminal is a facility where passenger movement is in in-bound and out-bound process on air transport. The airport terminal is divided into 2 sections, namely Passenger Terminal and Cargo Terminal. This paper aims to explain and predict the satisfaction of passengers on service at Terminal 3 Ultimate Soekarno-Hatta International Airport. In this study the method used was the Likert scale method, which evaluated the passenger's perception of airport terminal service on international departures. Data collection was taken from a sample of 70 people. Based on the results of this study, the quality of service consisting of information service boarding signage, Security Check Point, Check-in Counter, Immigration and Boarding Lounge passenger are satisfying with the overall percentage of 76.4%.
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Proceedings
Global Research on Sustainable Transport (GROST 2017)
Part of series
Advances in Engineering Research
Publication Date
November 2017
ISBN
978-94-6252-449-1
ISSN
2352-5401
DOI
https://doi.org/10.2991/grost-17.2018.76How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Rida Aulia Wulansari
AU  - Syafira Tria Permata
PY  - 2017/11
DA  - 2017/11
TI  - ANALYSIS OF PASSENGER SATISFACTION OF SERVICES IN TERMINAL 3 ULTIMATE SOEKARNO-HATTA INTERNATIONAL AIRPORT
BT  - Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SP  - 864
EP  - 871
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.76
DO  - https://doi.org/10.2991/grost-17.2018.76
ID  - Wulansari2017/11
ER  -