ANALYSIS OF PASSENGER SATISFACTION OF SERVICES IN TERMINAL 3 ULTIMATE SOEKARNO-HATTA INTERNATIONAL AIRPORT
Rida Aulia Wulansari, Syafira Tria Permata
Rida Aulia Wulansari
Available Online November 2017.
- https://doi.org/10.2991/grost-17.2018.76How to use a DOI?
- Airport Terminal, Passenger Satisfaction, Passenger Terminal, Airport Services, Airport.
- Airport Terminal is a facility where passenger movement is in in-bound and out-bound process on air transport. The airport terminal is divided into 2 sections, namely Passenger Terminal and Cargo Terminal. This paper aims to explain and predict the satisfaction of passengers on service at Terminal 3 Ultimate Soekarno-Hatta International Airport. In this study the method used was the Likert scale method, which evaluated the passenger's perception of airport terminal service on international departures. Data collection was taken from a sample of 70 people. Based on the results of this study, the quality of service consisting of information service boarding signage, Security Check Point, Check-in Counter, Immigration and Boarding Lounge passenger are satisfying with the overall percentage of 76.4%.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Rida Aulia Wulansari AU - Syafira Tria Permata PY - 2017/11 DA - 2017/11 TI - ANALYSIS OF PASSENGER SATISFACTION OF SERVICES IN TERMINAL 3 ULTIMATE SOEKARNO-HATTA INTERNATIONAL AIRPORT BT - Global Research on Sustainable Transport (GROST 2017) PB - Atlantis Press SP - 864 EP - 871 SN - 2352-5401 UR - https://doi.org/10.2991/grost-17.2018.76 DO - https://doi.org/10.2991/grost-17.2018.76 ID - Wulansari2017/11 ER -