Discussion on the Management of Electric Power Customer Complaints
Authors
Yanjun Pang, Huiyan Cao, Xiaoshu Zhang, Xinhua Zhao, Mei Xu, Wei Ma, Yuhui Zhang, Qinghao Wang, Bo Zhu
Corresponding Author
Yanjun Pang
Available Online February 2017.
- DOI
- 10.2991/hsmet-17.2017.83How to use a DOI?
- Keywords
- Service, Power Supply, Complaint, Management
- Abstract
Quality service is the lifeblood of a power supply enterprise. It is a necessary requirement that improving the ability and level of quality service of power supply to meet the needs of economic and social electricity and establish socialistic harmonious society. It is an important content to expand electricity market and enhance the core competence of the corporation as well. Forewarning and occurrence management of the complaint to power supply is the process of gap management of service quality of enterprises inner,and so does the management of electricity customer satisfaction.
- Copyright
- © 2017, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yanjun Pang AU - Huiyan Cao AU - Xiaoshu Zhang AU - Xinhua Zhao AU - Mei Xu AU - Wei Ma AU - Yuhui Zhang AU - Qinghao Wang AU - Bo Zhu PY - 2017/02 DA - 2017/02 TI - Discussion on the Management of Electric Power Customer Complaints BT - Proceedings of the 2017 International Conference on Humanities Science, Management and Education Technology (HSMET 2017) PB - Atlantis Press SP - 402 EP - 406 SN - 2352-5398 UR - https://doi.org/10.2991/hsmet-17.2017.83 DO - 10.2991/hsmet-17.2017.83 ID - Pang2017/02 ER -