Fuzzy Approaches Applied into Balanced Scorecard Customer Perspective
Menšík Michal, Pokorný Miroslav
Available Online August 2013.
- https://doi.org/10.2991/icaicte.2013.169How to use a DOI?
- Balanced Scorecard method, customer perspective, vagueness, fuzzy logic, fuzzy number, fuzzy arithmetic
- Mathematical approaches of the calculation of quality evaluation of the systems involving human factors do not reflect a significant feature of the processed data - their natural vagueness. The appropriate theoretical background for the formalization of data vagueness is the fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators of customer perspective within the approach of Balanced Scorecard.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Menšík Michal AU - Pokorný Miroslav PY - 2013/08 DA - 2013/08 TI - Fuzzy Approaches Applied into Balanced Scorecard Customer Perspective BT - 2013 International Conference on Advanced ICT and Education (ICAICTE-13) PB - Atlantis Press SP - 824 EP - 832 SN - 1951-6851 UR - https://doi.org/10.2991/icaicte.2013.169 DO - https://doi.org/10.2991/icaicte.2013.169 ID - Michal2013/08 ER -