Proceedings of the 2013 International Conference on Advanced ICT and Education

Fuzzy Approaches Applied into Balanced Scorecard Customer Perspective

Authors
Menšík Michal, Pokorný Miroslav
Corresponding Author
Menšík Michal
Available Online August 2013.
DOI
https://doi.org/10.2991/icaicte.2013.169How to use a DOI?
Keywords
Balanced Scorecard method, customer perspective, vagueness, fuzzy logic, fuzzy number, fuzzy arithmetic
Abstract
Mathematical approaches of the calculation of quality evaluation of the systems involving human factors do not reflect a significant feature of the processed data - their natural vagueness. The appropriate theoretical background for the formalization of data vagueness is the fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators of customer perspective within the approach of Balanced Scorecard.
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This is an open access article distributed under the CC BY-NC license.

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Proceedings
2013 International Conference on Advanced ICT and Education (ICAICTE-13)
Part of series
Advances in Intelligent Systems Research
Publication Date
August 2013
ISBN
978-90786-77-79-6
ISSN
1951-6851
DOI
https://doi.org/10.2991/icaicte.2013.169How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Menšík Michal
AU  - Pokorný Miroslav
PY  - 2013/08
DA  - 2013/08
TI  - Fuzzy Approaches Applied into Balanced Scorecard Customer Perspective
BT  - 2013 International Conference on Advanced ICT and Education (ICAICTE-13)
PB  - Atlantis Press
SP  - 824
EP  - 832
SN  - 1951-6851
UR  - https://doi.org/10.2991/icaicte.2013.169
DO  - https://doi.org/10.2991/icaicte.2013.169
ID  - Michal2013/08
ER  -