Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)

Family Planning Program Services in Efforts to Maintain Community Satisfaction in the Covid-19 Pandemic Period National Planning Family Population Agency in Lampung Province

Authors
M. Fikri Akbar, Asmaria, Henni Kusumastuti, Neysa Amallia, Erwin Putubasai
Corresponding Author
M. Fikri Akbar
Available Online 1 July 2021.
DOI
https://doi.org/10.2991/assehr.k.210629.050How to use a DOI?
Keywords
service, satisfaction, pandemics covid-19
Abstract

This writing aims to determine the family planning program’s service to maintain community satisfaction during the Covid-19 pandemic in BKKBN Lampung Province and find out what factors affect the services provided by the Lampung Province BKKBN. This research aims to change the mindset, work culture, and BKKBN management system of Lampung Province in public services. In contrast, this research’s practical use is as information or reference material for those who need it, especially the BKKBN of Lampung Province. The research method used in this research is descriptive qualitative. Based on the data obtained, the researcher can conclude that BKKBN Lampung Province has made improvements from year to year, increased capacity, and improved Performance in Lampung Province BKKBN. However, during the Covid-19 pandemic, all services cannot be done optimally. Besides, there are still many obstacles in the form of insufficient budget, minimal supporting facilities and infrastructure, the lack of cooperation from the government and the community, making the services provided by the Lampung Province BKKBN not fully realized.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
1 July 2021
ISBN
978-94-6239-401-8
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.210629.050How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - M. Fikri Akbar
AU  - Asmaria
AU  - Henni Kusumastuti
AU  - Neysa Amallia
AU  - Erwin Putubasai
PY  - 2021
DA  - 2021/07/01
TI  - Family Planning Program Services in Efforts to Maintain Community Satisfaction in the Covid-19 Pandemic Period National Planning Family Population Agency in Lampung Province
BT  - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
PB  - Atlantis Press
SP  - 265
EP  - 268
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210629.050
DO  - https://doi.org/10.2991/assehr.k.210629.050
ID  - Akbar2021
ER  -