Family Planning Program Services in Efforts to Maintain Community Satisfaction in the Covid-19 Pandemic Period National Planning Family Population Agency in Lampung Province
- DOI
- 10.2991/assehr.k.210629.050How to use a DOI?
- Keywords
- service, satisfaction, pandemics covid-19
- Abstract
This writing aims to determine the family planning program’s service to maintain community satisfaction during the Covid-19 pandemic in BKKBN Lampung Province and find out what factors affect the services provided by the Lampung Province BKKBN. This research aims to change the mindset, work culture, and BKKBN management system of Lampung Province in public services. In contrast, this research’s practical use is as information or reference material for those who need it, especially the BKKBN of Lampung Province. The research method used in this research is descriptive qualitative. Based on the data obtained, the researcher can conclude that BKKBN Lampung Province has made improvements from year to year, increased capacity, and improved Performance in Lampung Province BKKBN. However, during the Covid-19 pandemic, all services cannot be done optimally. Besides, there are still many obstacles in the form of insufficient budget, minimal supporting facilities and infrastructure, the lack of cooperation from the government and the community, making the services provided by the Lampung Province BKKBN not fully realized.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - M. Fikri Akbar AU - Asmaria AU - Henni Kusumastuti AU - Neysa Amallia AU - Erwin Putubasai PY - 2021 DA - 2021/07/01 TI - Family Planning Program Services in Efforts to Maintain Community Satisfaction in the Covid-19 Pandemic Period National Planning Family Population Agency in Lampung Province BT - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020) PB - Atlantis Press SP - 265 EP - 268 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210629.050 DO - 10.2991/assehr.k.210629.050 ID - Akbar2021 ER -