Intellectual Capital Implementation Strategy Based on the Industrial Revolution 4.0 at the Bandung City Information and Communication Office
- 10.2991/assehr.k.210629.054How to use a DOI?
- intellectual capital, competency, public organization
Intellectual capital as an organizational asset is still rarely implemented in Indonesia. Whereas intellectual capital is a very important asset to win the competition and create value for an organization. Intellectual capital can also facilitate intangible resources owned by organizations such as employee competencies, relations with society, and technology. The research method used is qualitative. The results showed that from the perspective of human capital, Bandung City Information and Communication Office can add ASN skills, such as problem solving, creativity, as competencies that are considered unable to be replaced by machines or robots. In the capital structure, it is better to expand Wi-Fi services in the city of Bandung. Besides, it is necessary to add information and communication technology tools as well as system integration to facilitate and simplify the complaint information system. This also relates to aspects of customer capital by creating a good communication flow with other OPD in the Bandung City area.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Ika Wulandari AU - Ramdani Priatna AU - Fikri Aditya Tri Andikaputra PY - 2021 DA - 2021/07/01 TI - Intellectual Capital Implementation Strategy Based on the Industrial Revolution 4.0 at the Bandung City Information and Communication Office BT - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020) PB - Atlantis Press SP - 285 EP - 288 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210629.054 DO - 10.2991/assehr.k.210629.054 ID - Wulandari2021 ER -