Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)

The Influence of Personality on Performance in Mediation of Work Engagement

(Study on Customer Service Employees in the Banking Industry in Kupang City)

Authors
Robert Noach*, robert.niach95@gmail.com
Business Administration Department, State Polytechnic of Kupang, East Nusa Tenggara-Indonesia
Ridolof W. Batilmurikrudy.morvin@gmail.com
Business Administration Department, State Polytechnic of Kupang, East Nusa Tenggara-Indonesia
David Latupeirissalatupeirissadavid1@gmail.com
Business Administration Department, State Polytechnic of Kupang, East Nusa Tenggara-Indonesia
Corresponding Author
Available Online 4 March 2022.
DOI
https://doi.org/10.2991/assehr.k.220301.056How to use a DOI?
Keywords
CS Performance; Work engagement; Personality; Employees; Banking
Abstract

This study analyses the mediating role of work engagement in the relationship between personality and employee performance, especially employees who work as customer service at a government-owned bank in Kupang City. It is explanatory research using a quantitative approach. The data source was gained from a sample of 92 people—data analysis using Structural Equation Modeling (SEM) equations through path analysis with the help of SmartPLS. The research results are 1) Personality has a positive effect on CS performance, 2) Personality has a positive effect on work engagement, 3) Work engagement has a positive effect on CS performance, 4) Work enggament acts as a mediating variable in the relationship between personality and CS performance.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
4 March 2022
ISBN
978-94-6239-547-3
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.220301.056How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Robert Noach
AU  - Ridolof W. Batilmurik
AU  - David Latupeirissa
PY  - 2022
DA  - 2022/03/04
TI  - The Influence of Personality on Performance in Mediation of Work Engagement
BT  - Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)
PB  - Atlantis Press
SP  - 347
EP  - 351
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220301.056
DO  - https://doi.org/10.2991/assehr.k.220301.056
ID  - Noach2022
ER  -