The Influence of Personality on Performance in Mediation of Work Engagement
(Study on Customer Service Employees in the Banking Industry in Kupang City)
- 10.2991/assehr.k.220301.056How to use a DOI?
- CS Performance; Work engagement; Personality; Employees; Banking
This study analyses the mediating role of work engagement in the relationship between personality and employee performance, especially employees who work as customer service at a government-owned bank in Kupang City. It is explanatory research using a quantitative approach. The data source was gained from a sample of 92 people—data analysis using Structural Equation Modeling (SEM) equations through path analysis with the help of SmartPLS. The research results are 1) Personality has a positive effect on CS performance, 2) Personality has a positive effect on work engagement, 3) Work engagement has a positive effect on CS performance, 4) Work enggament acts as a mediating variable in the relationship between personality and CS performance.
- © 2022 The Authors. Published by Atlantis Press SARL.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Robert Noach AU - Ridolof W. Batilmurik AU - David Latupeirissa PY - 2022 DA - 2022/03/04 TI - The Influence of Personality on Performance in Mediation of Work Engagement BT - Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021) PB - Atlantis Press SP - 347 EP - 351 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.220301.056 DO - 10.2991/assehr.k.220301.056 ID - Noach2022 ER -