Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)

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An Analysis of the Impact of Cleanliness, Health, Safety, Environmental Sustainability (CHSE) on Consumer Satisfaction at Zoom Hotel Mulawarman Samarinda

Authors
A Rinto Dwiatmojo*, Musdalifah Musdalifahmusdalifah@polines.ac.id, Yusni Nyurayusninyura@polnes.ac.id, Fitriani Arsyad
*Doctoral Candidate, Razak Faculty of Technology, and Informatics UTM Kuala Lumpur, & Politeknik Negeri Samarinda, Samarinda, Indonesia
Nikasius Jonetnikasius_jonet@yahoo.com
Department of Tourism, AMPTA Tourism Institute of Yogyakarta, Yogyakarta-Indonesia
Corresponding Author
A Rinto Dwiatmojo
Available Online 4 March 2022.
DOI
10.2991/assehr.k.220301.076How to use a DOI?
Keywords
Cleanliness; health; safety; environmental sustainability; consumer satisfaction; CHSE
Abstract

This research aimed to analyze the impact of cleanliness, health, safety, and environmental sustainability (CHSE) on consumer satisfaction at the Zoom Hotel Mulawarman Samarinda. The research method was quantitative research. The research population was visitors who came and stayed at least once and were 20 years old and over. The research samples were 40 respondents and utilized the Non-Probability Sampling method. Furthermore, the data collection technique used an accidental sampling technique. The data was obtained using a questionnaire filled out by consumers and processed using the SPSS version 22 application. Furthermore, the data obtained were analyzed using multiple linear regression. This research results presented the first hypothesis that whether there was an influence between the cleanliness, health, safety, and environmental sustainability on consumer satisfaction variable either simultaneously or partially was accepted. It was indicated using the t-count for cleanliness value of 3.720, the t-count for health value of 2.071, the t-count for safety value 2.224, and the t-count for environmental sustainability value of 3.274. The second hypothesis that the cleanliness variable had the most dominant influence on consumer satisfaction during the stay was accepted. It was indicated by the cleanliness value variable of 3.720. The cleanliness variable was a variable that had a significant effect on consumer satisfaction during their stay at the Zoom Hotel Mulawarman Samarinda.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
4 March 2022
ISBN
10.2991/assehr.k.220301.076
ISSN
2352-5398
DOI
10.2991/assehr.k.220301.076How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - A Rinto Dwiatmojo
AU  - Musdalifah Musdalifah
AU  - Yusni Nyura
AU  - Fitriani Arsyad
AU  - Nikasius Jonet
PY  - 2022
DA  - 2022/03/04
TI  - An Analysis of the Impact of Cleanliness, Health, Safety, Environmental Sustainability (CHSE) on Consumer Satisfaction at Zoom Hotel Mulawarman Samarinda
BT  - Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)
PB  - Atlantis Press
SP  - 467
EP  - 470
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220301.076
DO  - 10.2991/assehr.k.220301.076
ID  - Dwiatmojo2022
ER  -