Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)

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The Effectiveness of Health Protocol Implementation for Hospitality Industry Due to COVID-19 Pandemic in Kupang City

Authors
Laurensius Sandro Rero*, sandro.rero@pnk.ac.id
Hospitality Program – Tourism Department, Politeknik Negeri Kupang, Indonesia
Corresponding Author
Laurensius Sandro Rerosandro.rero@pnk.ac.id
Available Online 4 March 2022.
DOI
10.2991/assehr.k.220301.062How to use a DOI?
Keywords
health protocol; cleanliness; safety; environmental sustainability; hotel
Abstract

The objectives of this research are twofold: 1) to analyze the effectiveness of Cleanliness, Health, Safety and Environmental sustainability (CHSE)-based health protocols implementation for the hospitality industry in Kupang City, and 2) to identify the impact of Cleanliness, Health, Safety and Environmental sustainability (CHSE)-based health protocols implementation for the hospitality industry in Kupang. The study was conducted at 3-star and 4-star hotels in Kupang City and the key informants were selected, namely hotel representatives who directly took care of the health protocol and 50 guests who stayed at both hotels. Based on thematic analysis of interviews with hotel representatives and questioner for 50 guests, this study identifies four health protocols: cleanliness, health, safety, and environmental sustainability The results of the study show that 1) the effectiveness of the implementation of the health protocol has been well implemented by the two hotels but there is still a need for improvement in the Environmental Sustainability indicators. 2) The impact of the implementation of a CHSE-based health protocol on the hotel industry in Kupang City is a positive impact for hotels including increasing the confidence of these hotels, increasing brand image for guests who will choose a hotel to stay, and increase hotel occupancy where the average increase is 50% after being certified by the CHSE health protocol.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
4 March 2022
ISBN
10.2991/assehr.k.220301.062
ISSN
2352-5398
DOI
10.2991/assehr.k.220301.062How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Laurensius Sandro Rero
PY  - 2022
DA  - 2022/03/04
TI  - The Effectiveness of Health Protocol Implementation for Hospitality Industry Due to COVID-19 Pandemic in Kupang City
BT  - Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)
PB  - Atlantis Press
SP  - 377
EP  - 384
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220301.062
DO  - 10.2991/assehr.k.220301.062
ID  - Rero2022
ER  -