An Importance Performance Analysis (IPA) Model: Review E-government Web Portal Quality of Service
Y. Yuhefizar1, *, Devi Utami2, Josephine Sudiman3
1Department of Information Technology, Politeknik Negeri Padang, St. Kampus Limau Manis, Padang, Indonesia
2Department of MTSIA, Politeknik Negeri Padang, St. Kampus Limau Manis, Padang, Indonesia
3Department of Accounting, Politeknik Negeri Padang, St. Kampus Limau Manis, Padang, Indonesia
*Corresponding author. Email: firstname.lastname@example.org
Available Online 30 December 2022.
- 10.2991/978-2-494069-83-1_6How to use a DOI?
- satisfaction; service; quality; importance; performance
E-government web portal as important medium to deliver information that can be accessed instantly, look like a connector between the local government and the civil society. So that a more effective and efficient public services can be access. This paper aim to know users perception towards e-government web portal of municiple Tanah Datar. This research use questionnaires to collect data from 275 respondents and applies a model Importance Performance Analysis (IPA) to measuring the level of satisfaction of e-gov web portal. The finding suggested the government should have a prompt respond to overcome the users problems to give feedback on the users input and update their information of the web portal regularly.
- © 2022 The Author(s)
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Cite this article
TY - CONF AU - Y. Yuhefizar AU - Devi Utami AU - Josephine Sudiman PY - 2022 DA - 2022/12/30 TI - An Importance Performance Analysis (IPA) Model: Review E-government Web Portal Quality of Service BT - Proceedings of the International Conference on Applied Science and Technology on Social Science 2022 (iCAST-SS 2022) PB - Atlantis Press SP - 30 EP - 34 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-494069-83-1_6 DO - 10.2991/978-2-494069-83-1_6 ID - Yuhefizar2022 ER -