An Importance Performance Analysis (IPA) Model: Review E-government Web Portal Quality of Service
- 10.2991/978-2-494069-83-1_6How to use a DOI?
- satisfaction; service; quality; importance; performance
E-government web portal as important medium to deliver information that can be accessed instantly, look like a connector between the local government and the civil society. So that a more effective and efficient public services can be access. This paper aim to know users perception towards e-government web portal of municiple Tanah Datar. This research use questionnaires to collect data from 275 respondents and applies a model Importance Performance Analysis (IPA) to measuring the level of satisfaction of e-gov web portal. The finding suggested the government should have a prompt respond to overcome the users problems to give feedback on the users input and update their information of the web portal regularly.
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Cite this article
TY - CONF AU - Y. Yuhefizar AU - Devi Utami AU - Josephine Sudiman PY - 2022 DA - 2022/12/30 TI - An Importance Performance Analysis (IPA) Model: Review E-government Web Portal Quality of Service BT - Proceedings of the International Conference on Applied Science and Technology on Social Science 2022 (iCAST-SS 2022) PB - Atlantis Press SP - 30 EP - 34 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-494069-83-1_6 DO - 10.2991/978-2-494069-83-1_6 ID - Yuhefizar2022 ER -