Proceedings of the 1st International Conference on Communication and Digital Multimedia 2025 (ICCDM 2025)

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Work Motivation and Communication Skills Predict ShopeeFood Driver Performance

Authors
Saifudin Faris Nurachman1, Widyastuti Widyastuti1, *
1Psychology Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Indonesia
*Corresponding author. Email: wiwid@umsida.ac.id
Corresponding Author
Widyastuti Widyastuti
Available Online 18 June 2026.
DOI
10.2991/978-2-38476-589-8_35How to use a DOI?
Keywords
Work motivation; Communication skills; Driver performance; ShopeeFood drivers; Application-based transportation
Abstract

General Background: Driver performance in application-based transportation services is a critical factor influencing service quality and operational effectiveness. Specific Background: In the context of ShopeeFood drivers in the Pandaan area, performance may be influenced by internal factors such as work motivation and communication skills. Knowledge Gap: However, limited empirical evidence exists regarding the simultaneous impact of these variables on driver performance within this specific setting. Aims: This study aims to analyze the influence of work motivation and communication skills on the performance of ShopeeFood drivers in Pandaan. Results: Using a quantitative approach with purposive sampling of 100 active drivers with more than two years of experience, data collected through Likert-scale questionnaires and analyzed via multiple linear regression (SPSS version 27) show that work motivation and communication skills simultaneously have a significant effect on performance (p = 0.001 < 0.005), contributing 65.0% of the variance (R2 = 0.650). Novelty: This study provides empirical evidence highlighting the combined role of work motivation and communication skills in shaping driver performance in an application-based service context. Implications: The findings offer a reference for developing strategies to enhance driver performance through strengthening motivation and communication competencies in digital platform-based transportation services.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 1st International Conference on Communication and Digital Multimedia 2025 (ICCDM 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
18 June 2026
ISBN
978-2-38476-589-8
ISSN
2352-5398
DOI
10.2991/978-2-38476-589-8_35How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Saifudin Faris Nurachman
AU  - Widyastuti Widyastuti
PY  - 2026
DA  - 2026/06/18
TI  - Work Motivation and Communication Skills Predict ShopeeFood Driver Performance
BT  - Proceedings of the 1st International Conference on Communication and Digital Multimedia 2025 (ICCDM 2025)
PB  - Atlantis Press
SP  - 437
EP  - 451
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-589-8_35
DO  - 10.2991/978-2-38476-589-8_35
ID  - Nurachman2026
ER  -