Education Burnout and Job Satisfaction Shape Turnover Intention Among Cafe Employees

DOI

10.2991/978-2-38476-589-8_50How to use a DOI?

Keywords

Education level; Burnout; Job satisfaction; Turnover intention; Cafe employees

Abstract

General Background: Employee turnover intention is a critical issue in organizational management, particularly in service industries where workforce stability directly relates to performance outcomes. Specific Background: In the cafe sector, factors such as education level, burnout, and job satisfaction are closely associated with employees’ intention to remain or leave their jobs. Knowledge Gap: However, limited studies examine the combined relationships between education and burnout with job satisfaction as an intervening variable in shaping turnover intention within local cafe contexts. Aims: This study aims to analyze the relationships between education and burnout on turnover intention, with job satisfaction as an intervening variable among cafe employees in Sidoarjo. Results: Using a quantitative approach with data from 114 respondents and analyzed through SEM-PLS, the findings show that education has a positive and significant relationship with job satisfaction, while burnout has a negative and significant relationship with job satisfaction. Education shows a negative and significant relationship with turnover intention, whereas burnout shows a positive and significant relationship with turnover intention. Job satisfaction is negatively and significantly related to turnover intention. Furthermore, job satisfaction does not significantly mediate the relationship between education and turnover intention, but significantly mediates the relationship between burnout and turnover intention. Novelty: This study provides an integrated SEM-PLS model examining education, burnout, and job satisfaction as determinants of turnover intention in the cafe industry. Implications: The findings suggest that cafe management should address burnout and support educational development to improve job satisfaction and reduce employee turnover intention.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Futhura Havez Shelda
AU  - Sriyono Sriyono
PY  - 2026
DA  - 2026/06/18
TI  - Education Burnout and Job Satisfaction Shape Turnover Intention Among Cafe Employees
BT  - Proceedings of the 1st International Conference on Communication and Digital Multimedia 2025 (ICCDM 2025)
PB  - Atlantis Press
SP  - 625
EP  - 645
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-589-8_50
DO  - 10.2991/978-2-38476-589-8_50
ID  - Shelda2026
ER  -