Research on the Sentiment Analysis of Customer Reviews Based on the Ontology of Phone
- https://doi.org/10.2991/icemct-15.2015.59How to use a DOI?
- Product review, Ontology, Feature-sentiment mining, Polarity computation
In this paper, we develop FOBPRM (Feature Ontology Based Product Review Miner) system, to semi-automatically build the ontology tree of Phone area and extract the most representative expressions and customer opinions in the reviews, which represents for feature-sentiment pairs. Finally we develop our method of polarity calculation of feature-sentiment pairs and generate the all-round summary for customers and vendors. Instead of putting the emphasis on feature extraction and sentiment classification as the existing work did,we focus on the association between the features and sub-features of a product and their associated sentiment that influence the polarity of the attributes in fine-grained in this paper. Ontology built by computation of special degree and similarity degree has improved the accuracy and recall rate of features, and the information entropy computes the polarity of feature-sentiment pairs. The whole system works out the desired result.
- © 2015, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Can Yang AU - Zhiye Chen AU - Tianyi Wang AU - Pengfei Sun PY - 2015/06 DA - 2015/06 TI - Research on the Sentiment Analysis of Customer Reviews Based on the Ontology of Phone BT - Proceedings of the 2015 International Conference on Education, Management and Computing Technology PB - Atlantis Press SP - 273 EP - 280 SN - 2352-5398 UR - https://doi.org/10.2991/icemct-15.2015.59 DO - https://doi.org/10.2991/icemct-15.2015.59 ID - Yang2015/06 ER -