An Empirical Study on Customers’ Satisfaction of Third-Party Logistics Services (3PLS)
- DOI
- 10.2991/icemct-15.2015.282How to use a DOI?
- Keywords
- Third-party Logistics service (3PLS), Perceived Service quality,Customer expectation, Customer satisfaction
- Abstract
With the rapid growth of third-party logistics (3PL) in the global logistics industry, it is important to gain further insight into customers’ satisfaction of third-party logistics services (3PLS). This study proposes a conceptual model that delineates the determinants of consumers’ perceived service quality, as well as the effects of perceived service quality and customer expectation on customers’ satisfaction for third-party logistics services (3PLS). To test the model, structural equation modeling is employed to analyze data collected from 152 respondents in Chinese logistics companies. This research provides a theoretical foundation for academics and also practical guidelines for logistics service providers in dealing with third-party logistics service aspects.
- Copyright
- © 2015, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yu Liu PY - 2015/06 DA - 2015/06 TI - An Empirical Study on Customers’ Satisfaction of Third-Party Logistics Services (3PLS) BT - Proceedings of the 2015 International Conference on Education, Management and Computing Technology PB - Atlantis Press SP - 1361 EP - 1365 SN - 2352-5398 UR - https://doi.org/10.2991/icemct-15.2015.282 DO - 10.2991/icemct-15.2015.282 ID - Liu2015/06 ER -