Proceedings of the 2016 International Conference on Education, Management Science and Economics

Study on the Status of International Students' Satisfaction with the Quality of Higher Education Service

Authors
Qiting Chen, Qianqian Miao
Corresponding Author
Qiting Chen
Available Online December 2016.
DOI
https://doi.org/10.2991/icemse-16.2016.94How to use a DOI?
Keywords
Service quality, student satisfaction, factor analysis, gender difference
Abstract
the research designed a survey and took a college in Nanjing as the cases to evaluate the international student satisfaction of higher education service quality. Survey results show that students are not satisfied with the overall service quality of higher education. Study finds 6 factors influencing student satisfaction in descending order are College reputation, Campus environment, Academic quality, teaching facilities, Logistics service and teacher troop. Eight variables have significant gender differences. Professional has no significant impact on overall satisfaction while grade have significant impact on overall satisfaction.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
2016 International Conference on Education, Management Science and Economics
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
December 2016
ISBN
978-94-6252-275-6
ISSN
2352-5398
DOI
https://doi.org/10.2991/icemse-16.2016.94How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Qiting Chen
AU  - Qianqian Miao
PY  - 2016/12
DA  - 2016/12
TI  - Study on the Status of International Students' Satisfaction with the Quality of Higher Education Service
BT  - 2016 International Conference on Education, Management Science and Economics
PB  - Atlantis Press
SP  - 375
EP  - 378
SN  - 2352-5398
UR  - https://doi.org/10.2991/icemse-16.2016.94
DO  - https://doi.org/10.2991/icemse-16.2016.94
ID  - Chen2016/12
ER  -