Study on the Status of International Students' Satisfaction with the Quality of Higher Education Service
Qiting Chen, Qianqian Miao
Available Online December 2016.
- https://doi.org/10.2991/icemse-16.2016.94How to use a DOI?
- Service quality, student satisfaction, factor analysis, gender difference
- the research designed a survey and took a college in Nanjing as the cases to evaluate the international student satisfaction of higher education service quality. Survey results show that students are not satisfied with the overall service quality of higher education. Study finds 6 factors influencing student satisfaction in descending order are College reputation, Campus environment, Academic quality, teaching facilities, Logistics service and teacher troop. Eight variables have significant gender differences. Professional has no significant impact on overall satisfaction while grade have significant impact on overall satisfaction.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Qiting Chen AU - Qianqian Miao PY - 2016/12 DA - 2016/12 TI - Study on the Status of International Students' Satisfaction with the Quality of Higher Education Service BT - 2016 International Conference on Education, Management Science and Economics PB - Atlantis Press SP - 375 EP - 378 SN - 2352-5398 UR - https://doi.org/10.2991/icemse-16.2016.94 DO - https://doi.org/10.2991/icemse-16.2016.94 ID - Chen2016/12 ER -