A Cloud Data Center Operation and Maintenance Management Process for the Research Institution based on Improved ITIL

DOI

10.2991/icence-16.2016.157How to use a DOI?

Keywords

ITIL; IT Service Management; Service Process Design; IT Service Quality

Abstract

The concept of ITIL management process is introduced in this paper. According to actual practices in the scientific research institutions and role-based access control theory, an improved model of ITIL is designed. When used in scientific research institutions, cloud data center operation and maintenance management, the model has achieved good results and provides new ideas for enhancing the level of informatization construction in the scientific research institutions.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Libin Zhang
PY  - 2016/09
DA  - 2016/09
TI  - A Cloud Data Center Operation and Maintenance Management Process for the Research Institution based on Improved ITIL
BT  - Proceedings of the 2nd International Conference on Electronics, Network and Computer Engineering (ICENCE 2016)
PB  - Atlantis Press
SP  - 858
EP  - 862
SN  - 2352-538X
UR  - https://doi.org/10.2991/icence-16.2016.157
DO  - 10.2991/icence-16.2016.157
ID  - Zhang2016/09
ER  -