Five-star Hotel Reception Process Optimization on the Basis of Differentiation

DOI

10.2991/icesame-17.2017.68How to use a DOI?

Keywords

differentiation; five-star hotel; reception service; process optimization.

Abstract

With the continuous development of hotel industry in China, personnel of five-star hotels need to provide better services to attract guests. Through differentiation, personnel of five-star hotels can provide guests with personalized services, which can not only improve the quality of reception service, but also improve the market competitiveness of the hotel, and guarantee the sustainable development of the hotel. Therefore, this paper discusses the issue of service process optimization in five-star hotels from the perspective of differentiation, and hopes to provide valuable references for hotel service.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yuanling Ao
PY  - 2017/06
DA  - 2017/06
TI  - Five-star Hotel Reception Process Optimization on the Basis of Differentiation
BT  - Proceedings of the 2017 2nd International Conference on Education, Sports, Arts and Management Engineering (ICESAME 2017)
PB  - Atlantis Press
SP  - 304
EP  - 307
SN  - 2352-5398
UR  - https://doi.org/10.2991/icesame-17.2017.68
DO  - 10.2991/icesame-17.2017.68
ID  - Ao2017/06
ER  -