Proceedings of the International Conference on Educational Science and Teacher Education (ICESTE 2025)

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Digital Mental Health Support: Assessing University Students’ Requirements for Web-Based Counseling Platforms

Authors
Sahril Buchori1, *, Abdul Saman2, Suciani Latif1, Nurfitriany Fakhri1, Edil Wijaya Nur1, Muh. Silmi Kaffah1
1Department of Guidance and Caunseling, Universitas Negeri Makassar, Makassar, 90221, Indonesia
2Psychology Faculty, Universitas Negeri Makassar, Makassar, 90221, Indonesia
*Corresponding author. Email: sahril.buchori@unm.ac.id
Corresponding Author
Sahril Buchori
Available Online 24 November 2025.
DOI
10.2991/978-2-38476-489-1_30How to use a DOI?
Keywords
Digital Counseling Services; Student Needs; Counseling
Abstract

This study aims to identify the needs of Universitas Negeri Makassar students regarding website-based online counseling services. The research employed survey and interview methods, involving 40 students for quantitative analysis and 10 students for in-depth interviews, who were randomly selected from UNM’s Faculty of Education and Graduate Program. Quantitative data were analyzed using descriptive statistics, while qualitative data were analyzed thematically to explore students’ deeper needs. The research findings indicate a high demand for flexible, anonymous, and responsive services, with key features including counseling session booking, private discussion rooms, and informative articles. This study concludes that developing a website-based counseling platform represents a relevant service adaptation in the digital era, providing solutions to students’ mental health challenges while enhancing their academic and psychological well-being.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Educational Science and Teacher Education (ICESTE 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
24 November 2025
ISBN
978-2-38476-489-1
ISSN
2352-5398
DOI
10.2991/978-2-38476-489-1_30How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Sahril Buchori
AU  - Abdul Saman
AU  - Suciani Latif
AU  - Nurfitriany Fakhri
AU  - Edil Wijaya Nur
AU  - Muh. Silmi Kaffah
PY  - 2025
DA  - 2025/11/24
TI  - Digital Mental Health Support: Assessing University Students’ Requirements for Web-Based Counseling Platforms
BT  - Proceedings of the International Conference on Educational Science and Teacher Education (ICESTE 2025)
PB  - Atlantis Press
SP  - 385
EP  - 400
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-489-1_30
DO  - 10.2991/978-2-38476-489-1_30
ID  - Buchori2025
ER  -