Proceeding of 2025 8th International Conference on Humanities Education and Social Sciences (ICHESS 2025)

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Service Design for Age-Friendly Mobile Elderly Care Products from a Social Innovation Perspective

Authors
Yi-Wen Wang1, Yu-Yuan Peng1, *
1Guilin University of Electronic Technology, Guilin, Guangxi, 541004, China
*Corresponding author. Email: pyy688@foxmail.com
Corresponding Author
Yu-Yuan Peng
Available Online 26 March 2026.
DOI
10.2991/978-2-38476-551-5_73How to use a DOI?
Keywords
social innovation; mobile eldercare; new older adults; product–service design
Abstract

From a social-innovation perspective, this study employs literature review and field investigation, integrates participatory design, and conducts prototyping in an RV-travel scenario. It identifies key pain points and a hierarchy of needs among “new older adults,” including those born in the 1960s, aiming to enhance their well-being and social participation in mobile eldercare. Strategies are proposed for needs insight and stratification, co-creation collaboration, PSS integration, age-friendly safety and data governance, and pilot evaluation. On this basis, a mobile-eldercare product–service system and information-platform scheme is constructed, yielding the information architecture, main processes, low-fidelity prototypes, and age-friendly RV space and function planning. Practice shows that the scheme can improve service quality and social inclusion, enhance the sense of safety and self-worth, promote synergy between culture–tourism and healthcare, and provide a scalable path for upgrading the mobile-eldercare industry and building international tourist destinations.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceeding of 2025 8th International Conference on Humanities Education and Social Sciences (ICHESS 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
26 March 2026
ISBN
978-2-38476-551-5
ISSN
2352-5398
DOI
10.2991/978-2-38476-551-5_73How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Yi-Wen Wang
AU  - Yu-Yuan Peng
PY  - 2026
DA  - 2026/03/26
TI  - Service Design for Age-Friendly Mobile Elderly Care Products from a Social Innovation Perspective
BT  - Proceeding of 2025 8th International Conference on Humanities Education and Social Sciences (ICHESS 2025)
PB  - Atlantis Press
SP  - 680
EP  - 690
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-551-5_73
DO  - 10.2991/978-2-38476-551-5_73
ID  - Wang2026
ER  -