Analysis of Canteen Services in Educational Institutions using Force Field Analysis Approach
- https://doi.org/10.2991/assehr.k.201214.288How to use a DOI?
- canteen improvement, force field analysis
This research aims to determine the improvement of canteen services in all faculties of the Universitas Negeri Malang (UM) by identifying problems using the method based on force field analysis, which includes the level of student satisfaction and as a means of criticism and suggestions for canteen managers. The method used in this study is a qualitative approach with descriptive analysis to determine the level of canteen service, canteen cleanliness, food hygiene of the canteen, as well as canteen facilities and facilities. Based on the research results, it shows that the canteens in all faculties still do not meet the physical feasibility of implementing food service sanitation hygiene because the aspects of the requirements include aspects of buildings and facilities that do not meet the requirements. Solving this problem with the concept of Total Quality Management (TQM) contributed by expert thoughts called The Juran Trilogy. The data obtained from a survey conducted using google form which has been filled in by students from 8 faculties starting from students of the 2015-2019 class indicate that the canteen service is unsatisfactory, the level of cleanliness of the canteen in each faculty is relatively less clean, the canteen building is not adequate and the facilities which is inadequate, the serving canteen’s food meets the eligibility standards and affordable food prices. The purpose of this research is to improve the quality, quality, service and building repairs in the canteen of all faculties at the UM.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Vira Maratus Sholihah AU - Asmaul Kusna AU - Bayu Angga Mahardika AU - Desi Retno Nugraheni AU - Deva Eriyani AU - Nila Octavia Yulindasari AU - Salsabila Taftania AU - Ahmad Nurabadi PY - 2020 DA - 2020/12/15 TI - Analysis of Canteen Services in Educational Institutions using Force Field Analysis Approach BT - Proceedings of the 1 st International Conference on Information Technology and Education (ICITE 2020) PB - Atlantis Press SP - 520 EP - 525 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.201214.288 DO - https://doi.org/10.2991/assehr.k.201214.288 ID - Sholihah2020 ER -