Proceedings of the 7th International Conference on Literature, Art and Human Development (ICLAHD 2025)

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Evaluating Spatial Needs in Pediatric Dental Clinics via Online Reviews and Kano Model

Authors
Ke Zhao1, 2, *, D. Kosenkoe1
1Kyiv National University of Technologies and Design, 01011, 2 Mala Shyianovska Str., Kyiv, Ukraine
2Shaanxi University of Science & Technology, 710021, 6 Xuefu Rd., Xi’an, China
*Corresponding author. Email: zhaoke19950114@outlook.com
Corresponding Author
Ke Zhao
Available Online 31 December 2025.
DOI
10.2991/978-2-38476-511-9_85How to use a DOI?
Keywords
UGC; Kano model; pediatric dental clinic design
Abstract

Based on online review texts in user-generated content (UGC), this paper combines field interviews and observations to distill the typical space use needs of children, parents, and healthcare workers. The KJ method is applied to generalize and form five categories of perceived attributes. Then, the Kano model is used to construct a questionnaire to identify 14 satisfaction attribute categories of indoor space needs. The results show that most user needs are focused on the expectation and charm types, with a few being necessity types, reflecting that users are concerned about basic comfort and safety while expecting the space to be more efficient and interesting. The study further assessed the impact of satisfaction on each functional element through the Better-Worse coefficient. Finally, the design optimization path of basic security, process efficiency, and experience is proposed, emphasizing the construction of multi-level consultation spaces from different user perceptions to enhance the overall experience of children’s medical care. The study provides theoretical reference and data support for the humanized design of medical space.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th International Conference on Literature, Art and Human Development (ICLAHD 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 December 2025
ISBN
978-2-38476-511-9
ISSN
2352-5398
DOI
10.2991/978-2-38476-511-9_85How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ke Zhao
AU  - D. Kosenkoe
PY  - 2025
DA  - 2025/12/31
TI  - Evaluating Spatial Needs in Pediatric Dental Clinics via Online Reviews and Kano Model
BT  - Proceedings of the 7th International Conference on Literature, Art and Human Development (ICLAHD 2025)
PB  - Atlantis Press
SP  - 739
EP  - 745
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-511-9_85
DO  - 10.2991/978-2-38476-511-9_85
ID  - Zhao2025
ER  -