The Factors That Influence the Creativity of Employee in Three Star Hotel

DOI

10.2991/aebmr.k.200915.064How to use a DOI?

Keywords

intention to share knowledge, leader member exchange, employee creativity, mediation

Abstract

Creativity can be meant as the new idea, that is useful for product, service, process or procedure developed by the employee in a social system, which they will collaborate with others. Creativities of the hotel employee are very necessary to create a new idea and make a strategy to develop the hotel business. The level of creativity is also the main key to defend the existence of a hotel. The research is aim to find out the factor that influences the creativity of the hotel employee in a three-star hotel in Batam. How the hotel gives the best service to the customer with the human resources and employee that have good leadership and soul to share the knowledge of each other. A creative employee that always want to innovate. This research uses 123 employees from 11 three-star hotel in Batam. This research doesn’t use the whole employee in the hotel because the researcher only wants to investigate the department of the hotel that need to use the high creativity. The data will be tested by the SmartPLS application. The result of the research shows that intention to share the knowledge that influences significantly with the employee creativity through the leader-member exchange as mediation at a three-star hotel. The value of this study to explore mediation model leader-member exchange to employee creativity at three-star hotel Batam.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Evi Silvana Muchsinati
AU  - Regina Michelle Hawidi
PY  - 2020
DA  - 2020/09/15
TI  - The Factors That Influence the Creativity of Employee in Three Star Hotel
BT  - Proceedings of the International Conference on Management, Accounting, and Economy (ICMAE 2020)
PB  - Atlantis Press
SP  - 285
EP  - 289
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200915.064
DO  - 10.2991/aebmr.k.200915.064
ID  - Muchsinati2020
ER  -