English Listening Learning Material for Hospitality Study Program in Vocational High School: Users’ Needs Analysis

DOI

10.2991/assehr.k.200306.038How to use a DOI?

Keywords

listening material, hospitality study program, users’ need analysis

Abstract

The development of the global tourism industry makes the importance of English for specific purposes rapidly, including in the hospitality sector. This research investigated the users’ needs analysis focused on listening to learning material. This research used a survey research method. The questionnaires were used as the instrument and the data were analyzed by using statistical inquiry. The respondents were 16 users from 9 Hotels in Padang. The finding shows that the hoteliers need the listening ability when they have the guest from overseas. They need listening via face to face communication and via telephones. They usually need listening when they are in the hotel. The topics that is mostly needed by hotel employees are explaining hotel service and facilities, followed by a greeting, direction and others. The result of this research can be used to develop English listening and learning material for hospitality study program in Vocational High School.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yona Novita
AU  - Refnaldi
PY  - 2020
DA  - 2020/03/11
TI  - English Listening Learning Material for Hospitality Study Program in Vocational High School: Users’ Needs Analysis
BT  - Proceedings of the 7th International Conference on English Language and Teaching (ICOELT 2019)
PB  - Atlantis Press
SP  - 225
EP  - 230
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200306.038
DO  - 10.2991/assehr.k.200306.038
ID  - Novita2020
ER  -