Proceedings of the 4th International Conference on Language, Literature, Culture, and Education (ICOLLITE 2020)

The Evaluation of Library Service Quality in LibQUAL+ Dimension Based on Users’ Gender

Authors
Habiburrahman, Gustina Erlianti
Corresponding Author
Habiburrahman
Available Online 17 December 2020.
DOI
https://doi.org/10.2991/assehr.k.201215.041How to use a DOI?
Keywords
LibQual+, university library, service quality
Abstract

In this research, the authors want to raise the topic of gender in evaluating service quality, so that later it can be used as a reference in improving service quality in the UNP Library which is inclusive and ready to serve all visitors to the maximum. Through this research, the authors try to evaluate the quality of services provided by the UNP Library to female and male visitors and try to ensure that the equality of service is received by both. In order to evaluate it, the authors use the LibQUAL+ method which measures the quality of library services based on three dimensions used as measurement indicators which are Affect of Service (librarian attitudes in serving library users), information Control (availability of collections and easy access to information) and Library as Place (library facilities and infrastructure). This research uses accidental sampling with 24 male respondents and 72 female respondents. This research uses GAP analysis to evaluate the quality of service in UNP library. The results of this study indicate that the quality of service in the UNP library based on the LibQUAL+ dimension is good with an AG value of 0.002 and 1.10 SG value.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 4th International Conference on Language, Literature, Culture, and Education (ICOLLITE 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
17 December 2020
ISBN
978-94-6239-303-5
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.201215.041How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Habiburrahman
AU  - Gustina Erlianti
PY  - 2020
DA  - 2020/12/17
TI  - The Evaluation of Library Service Quality in LibQUAL+ Dimension Based on Users’ Gender
BT  - Proceedings of the 4th International Conference on Language, Literature, Culture, and Education (ICOLLITE 2020)
PB  - Atlantis Press
SP  - 265
EP  - 272
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201215.041
DO  - https://doi.org/10.2991/assehr.k.201215.041
ID  - 2020
ER  -