Proceedings of the 4th International Conference on Language, Literature, Culture, and Education (ICOLLITE 2020)

Has English at Tourism and Hospitality Higher Education Met the Future Workplace Requirements?

Authors
Nurti Rahayu
Corresponding Author
Nurti Rahayu
Available Online 17 December 2020.
DOI
https://doi.org/10.2991/assehr.k.201215.079How to use a DOI?
Keywords
English for specific purposes, English for tourism, needs analysis, tourism education
Abstract

English mastery is crucial in providing service excellence for hospitality guests. In fact, tourism and hospitality education has to ensure the English language preparation meets the workplace requirements. However, not much research investigates the relevance of English language preparation at school with the industry needs. This research investigates the English language preparation at tourism and hospitality higher education in Indonesia. It also aims to explore teachers’, students, and industry perceived view on English language preparation, and assess how the English taught at the institution has met the workplace requirements. The research is descriptive qualitative in nature, and data are collected with questionnaires and interviews. The research participants are teachers, students, and industry practitioners of some tourism and hospitality higher education in Jakarta and its surrounding area. The findings reveal perceived views on English language preparation and needs viewed by students, teachers, and industry practitioners. The English language preparation is portrayed in terms of teaching materials, skills taught, assessments, teachers’ perceptions of students’ needs, and assessing students’ needs. The perceived views of English from the students are classified into the adequacy of English courses, examinations. The results confirm that teachers, students, and industry practitioners have a slightly different view on English needs to prepare for future workplace careers. The results can serve as valuable input for the related stakeholders to improve the curriculum development of English subjects for tourism and hospitality higher education to meet the industry needs.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 4th International Conference on Language, Literature, Culture, and Education (ICOLLITE 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
17 December 2020
ISBN
978-94-6239-303-5
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.201215.079How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Nurti Rahayu
PY  - 2020
DA  - 2020/12/17
TI  - Has English at Tourism and Hospitality Higher Education Met the Future Workplace Requirements?
BT  - Proceedings of the 4th International Conference on Language, Literature, Culture, and Education (ICOLLITE 2020)
PB  - Atlantis Press
SP  - 506
EP  - 513
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201215.079
DO  - https://doi.org/10.2991/assehr.k.201215.079
ID  - Rahayu2020
ER  -