Proceedings of the 7th International Conference on Social and Political Sciences (ICoSaPS 2022)

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The Role of Public Relations Practitioners in Improving the Service Quality of Universitas Sebelas Maret

Authors
Marieti Debyora Gardiana1, 2, *, Andre Noevi Rahmanto2, Ign. Agung Satyawan2
1International Office, Universitas Sebelas Maret, Surakarta, Indonesia
2Faculty of Social and Political Sciences, Universitas Sebelas Maret, Surakarta, Indonesia
*Corresponding author. Email: md.gardiana@staff.uns.ac.id
Corresponding Author
Marieti Debyora Gardiana
Available Online 30 December 2022.
DOI
10.2991/978-2-494069-77-0_16How to use a DOI?
Keywords
Communication Planning; Public Relations; Colleges
Abstract

Public relations officers are functional officials given full duties, responsibilities, authorities, and rights to carry out information service and public relations activities—planning, information services, implementation of internal and external relations, public relations communication audits, and development of information and public relations services. However, the duties and functions of the public relations of Universitas Sebelas Maret (UNS) are only limited to information service activities, implementation of internal and external relations, and developing information and public relations services. Meanwhile, planning and auditing public relations communication activities have not been facilitated. This study aims to determine the extent of the role and constraints faced by the public relations of UNS in carrying out its functions at the technical and managerial levels. The research results are expected to improve the functions and service quality of the public relations of UNS, especially at the planning stage.

Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th International Conference on Social and Political Sciences (ICoSaPS 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
30 December 2022
ISBN
10.2991/978-2-494069-77-0_16
ISSN
2352-5398
DOI
10.2991/978-2-494069-77-0_16How to use a DOI?
Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Marieti Debyora Gardiana
AU  - Andre Noevi Rahmanto
AU  - Ign. Agung Satyawan
PY  - 2022
DA  - 2022/12/30
TI  - The Role of Public Relations Practitioners in Improving the Service Quality of Universitas Sebelas Maret
BT  - Proceedings of the 7th International Conference on Social and Political Sciences (ICoSaPS 2022)
PB  - Atlantis Press
SP  - 107
EP  - 114
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-77-0_16
DO  - 10.2991/978-2-494069-77-0_16
ID  - Gardiana2022
ER  -