The Use of “Jogja Istimewa” for Improving E-Government and Public Service Delivery in Yogyakarta

DOI

10.2991/assehr.k.210120.160How to use a DOI?

Keywords

E-Government, ICT, Public Service, Special Jogja

Abstract

The rapid development of information and communication technology in the current era has only changed the process of public services from conventional to ICT-based systems. Jogja Smart Province is a public service based on information technology to support the resolution of strategic issues and the development of potentials in Yogyakarta that focuses on 5 big dimensions, namely, Smart Culture, Smart Environment, Smart Governance, Smart Living and Smart Society. “Jogja Istimewa” is interactive media, adapted to the trends and habits of the people in using smartphones. This application is also used as promotional media in increasing tourist visits and marketing of the small and micro enterprises in the region of Yogyakarta. This study aims to analyze the use of Jogja Special applications in supporting ICT-based public services. The research method used is descriptive qualitative data collection through in-depth interviews with the government officer of Yogyakarta province and collection of secondary data, including news archives and other scientific writings related to the research. The results of this study indicated that this application offers several features to facilitate access to information and public services for the public and tourists who come to visit Yogyakarta. Some supporting features as a form of information and communication technology optimization are contained in the Special Jogja application such as E-Report, E-Ticketing, Jogja Panic Button, and Motorized Vehicle Tax Track. In addition to contributing to supporting the realization of smart provinces, the Jogja Special application also provides Yogyakarta’s Government in communicating with the public in a fast, efficient, and effective way.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yeni Rosilawati
AU  - Adhianty Nurjanah
AU  - Husni Amriyanto
PY  - 2021
DA  - 2021/01/21
TI  - The Use of “Jogja Istimewa” for Improving E-Government and Public Service Delivery in Yogyakarta
BT  - Proceedings of the 4th International Conference on Sustainable Innovation 2020–Social, Humanity, and Education (ICoSIHESS 2020)
PB  - Atlantis Press
SP  - 457
EP  - 463
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210120.160
DO  - 10.2991/assehr.k.210120.160
ID  - Rosilawati2021
ER  -