Building Soft Skills as The People-Job Fit to Overcome Counterproductive Work Behavior in Credit Assessment Banking sector: A Literature Review
- https://doi.org/10.2991/icpsuas-17.2018.26How to use a DOI?
- Credit Assessment, Soft skills, counterproductive work behavior, People-Job Fit
Skills have been identified as factor that roles work performance. Skills which are categorized into hard and soft skills do play beneficial role in determining the fit of people and job at work while assessing credit, especially when it has to follow so many phases in assessing many information of bank customers. Many research findings show that soft skills have played more important roles rather than hard skills. This research indicates that lack of soft skills can give impact to deviant in work behavior since soft skills are intangible skills which relates with other person. In banking sector, job demands vary and they cannot be neglected have effected people in doing their job as people always work with others in performing their jobs. This paper will review theories that discuss the urgency of soft skills for bankers and how they can be very beneficial to overcome counterproductive work behavior. Furthermore, the concepts can also view how people-job fitness relates to soft skill. Then, journal reviews on counterproductive work behavior are elaborated to find its relation with bankers' soft skills. Some discussions and suggestions related to soft skills are also provided for further research.
- © 2018, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Dewi Khrisna Sawitri PY - 2017/08 DA - 2017/08 TI - Building Soft Skills as The People-Job Fit to Overcome Counterproductive Work Behavior in Credit Assessment Banking sector: A Literature Review BT - Proceedings of the 1st International Conference Postgraduate School Universitas Airlangga : "Implementation of Climate Change Agreement to Meet Sustainable Development Goals" (ICPSUAS 2017) PB - Atlantis Press SP - 113 EP - 117 SN - 2352-5398 UR - https://doi.org/10.2991/icpsuas-17.2018.26 DO - https://doi.org/10.2991/icpsuas-17.2018.26 ID - KhrisnaSawitri2017/08 ER -