The Effect of Authentic Leadership of Service Quality in Education Quality Assurance Institution DKI Jakarta
- 10.2991/icream-18.2019.90How to use a DOI?
- authentic leadership; service quality; quality assurance
Authentic leadership in recent years developed in several countries is mainly applied in some educational institutions that aim to improve the quality and service quality of the organization, so this study purpose to examine the direct effect the authentic leadership of service quality in Education Quality Assurance Institution of DKI Jakarta. This research uses a quantitative approach, survey method and data analysis technique using product moment correlation analysis and simple linear regression. The survey was conducted on 30 respondent taken at random or purposive. The results of this study show the authentic leadership directly influence the quality services of the organization.
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Asep Kiki Marjuki AU - Eka Prihatin PY - 2019/03 DA - 2019/03 TI - The Effect of Authentic Leadership of Service Quality in Education Quality Assurance Institution DKI Jakarta BT - Proceedings of the 2nd International Conference on Research of Educational Administration and Management (ICREAM 2018) PB - Atlantis Press SP - 427 EP - 430 SN - 2352-5398 UR - https://doi.org/10.2991/icream-18.2019.90 DO - 10.2991/icream-18.2019.90 ID - Marjuki2019/03 ER -