Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)

The Effect of Work Discipline and Organizational Culture on Service Quality in Teaching and Learning Process (Case study of civil servant teachers in Kuningan Area)

Authors
Nana Suryana, Abdul Azis Wahab
Corresponding Author
Nana Suryana
Available Online 7 February 2020.
DOI
https://doi.org/10.2991/assehr.k.200130.157How to use a DOI?
Keywords
work discipline, organizational culture, service quality, learning and teaching process
Abstract

The purpose of this study is to determine the effect of work discipline and organizational culture on Service Quality in learning and teaching process given by the civil servant teachers in order to improve student’s achievement in Public Junior High School in Kuningan area. The research method used is explanatory research. This study was involving 118 civil servant teachers taken from 37 public junior high schools in Kuningan area. Based on the results of multiple regression analysis conducted, it shows that work discipline (X1) and organizational culture (X2) both have a significant and positive effect on Service Quality in the learning and teaching process (Y). The limitations found during the conducted study is work discipline and Organizational Culture become not only factors that influenced services quality, but also there are still many other variables that can affect the quality of service in the teaching and Learning Process.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
7 February 2020
ISBN
978-94-6252-899-4
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.200130.157How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Nana Suryana
AU  - Abdul Azis Wahab
PY  - 2020
DA  - 2020/02/07
TI  - The Effect of Work Discipline and Organizational Culture on Service Quality in Teaching and Learning Process (Case study of civil servant teachers in Kuningan Area)
BT  - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)
PB  - Atlantis Press
SP  - 142
EP  - 146
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200130.157
DO  - https://doi.org/10.2991/assehr.k.200130.157
ID  - Suryana2020
ER  -