Implementation of Total Quality Management in SMK Negeri 10 Bandung
- https://doi.org/10.2991/assehr.k.200130.156How to use a DOI?
- total quality management, school quality, vocational school
The aims of this study were to acknowledge the implementation of Total Quality Management in SMK Negeri 10 Bandung, which is consist of planning, execution, and evaluation. Also, to acknowledge the obstacles faced by SMK Negeri 10 Bandung to implement the Total Quality Management. The method of this study was descriptive research with qualitative approach and the data collection techniques used are observation, interviews and documentation studies. Data was obtained through interviews with the Deputy Headmasters of Quality Management. The results of the research are, in implementing total quality management, a framework approved by PT. TUV Rheinland was subsequently adopted and adapted according to the conditions at SMK Negeri 10 Bandung. The implementation of Total Quality Management at SMK Negeri 10 Bandung begins with planning which is divided into three parts about planning of actions to face risks and opportunities, planning school’s quality goals, and planning of changes. Furthermore, the execution begins with a program’s socialization and supervision by the school PMS. There were stages in the evaluation of total quality management that have been implemented, that is daily evaluation, monthly evaluation by the internal school, and evaluation every 6 months by PT. TUV Rheinland as the external aspect. The obstacles faced by SMK Negeri 10 Bandung in the implementation of Total Quality Management is the human resources (teachers) who are still negligent to run the programs that has been determined.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Dita Luthfia AU - Sumarto Sumarto PY - 2020 DA - 2020/02/07 TI - Implementation of Total Quality Management in SMK Negeri 10 Bandung BT - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019) PB - Atlantis Press SP - 138 EP - 141 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200130.156 DO - https://doi.org/10.2991/assehr.k.200130.156 ID - Luthfia2020 ER -