Total Quality Management and Its Impact in an Elementary School in Indonesia
- 10.2991/assehr.k.200130.148How to use a DOI?
- application, total quality management, investigate
This study aims to describe the application of the total quality management and investigate its impact in SDN Pelita Karya I Subang. This was a descriptive study employing the qualitative approach. The data were collected through observations, interviews, and documentation. The results of the study are: (1) The application of the total quality management in the aspect of the school services for students is good enough, the aspect of human resources is good enough, the aspect of environment is good enough, the aspect of the learning processes is good, the aspect of graduates is good, (2) The impact of the application of the total quality management is indicated by the improvement of the achievements of the teachers, students, and school and the improvement of the satisfaction of students’ parents. The other impact is the increase of the costs needed to renovate infrastructure facilities and to train teachers and administrative staff member. The increase of the costs results in an impact that parents’ interest in sending their children to this school decreases. (3) One way to maintain the positive impact of the application of the total quality management is by controlling the school quality both internally and externally.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Muhamad Iqbal Ansori Firdaus PY - 2020 DA - 2020/02/07 TI - Total Quality Management and Its Impact in an Elementary School in Indonesia BT - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019) PB - Atlantis Press SP - 98 EP - 104 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200130.148 DO - 10.2991/assehr.k.200130.148 ID - Firdaus2020 ER -