Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)

Total Quality Management and Its Impact in an Elementary School in Indonesia

Authors
Muhamad Iqbal Ansori Firdaus
Corresponding Author
Muhamad Iqbal Ansori Firdaus
Available Online 7 February 2020.
DOI
https://doi.org/10.2991/assehr.k.200130.148How to use a DOI?
Keywords
application, total quality management, investigate
Abstract

This study aims to describe the application of the total quality management and investigate its impact in SDN Pelita Karya I Subang. This was a descriptive study employing the qualitative approach. The data were collected through observations, interviews, and documentation. The results of the study are: (1) The application of the total quality management in the aspect of the school services for students is good enough, the aspect of human resources is good enough, the aspect of environment is good enough, the aspect of the learning processes is good, the aspect of graduates is good, (2) The impact of the application of the total quality management is indicated by the improvement of the achievements of the teachers, students, and school and the improvement of the satisfaction of students’ parents. The other impact is the increase of the costs needed to renovate infrastructure facilities and to train teachers and administrative staff member. The increase of the costs results in an impact that parents’ interest in sending their children to this school decreases. (3) One way to maintain the positive impact of the application of the total quality management is by controlling the school quality both internally and externally.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
7 February 2020
ISBN
978-94-6252-899-4
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.200130.148How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Muhamad Iqbal Ansori Firdaus
PY  - 2020
DA  - 2020/02/07
TI  - Total Quality Management and Its Impact in an Elementary School in Indonesia
BT  - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)
PB  - Atlantis Press
SP  - 98
EP  - 104
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200130.148
DO  - https://doi.org/10.2991/assehr.k.200130.148
ID  - Firdaus2020
ER  -