Improving the system of consumer protection in the Russian market in the context of achieving leadership in digitalization

DOI

10.2991/icsbal-19.2019.20How to use a DOI?

Keywords

Consumer protection, digitalisation, leadership, technologies, Russia

Abstract

The relevance of the need to create a new regulatory environment that provides a favorable legal regime in the financial sector for the transition to the leading position in the digital economy is obvious today. In order to understand the current legal field in this area, our paper generalized and analyzed the Russian legislation in two areas: legislative acts regulating the provision of financial services, and acts securing the rights of consumers and protecting them. The areas of responsibility of the main regulators in the provision of financial services and the protection of the rights of their consumers — the Central Bank of the Russian Federation and the Federal Service for Supervision of Consumer Rights Protection and Human Welfare (Rospotrebnadzor), respectively. Our results demonstrate that a set of legal measures will improve the relations between financial market entities in the context of digitalization and with the use of new technologies, where the consumer of financial services will be the central link - his rights and ways to protect them. The implementation of this approach will stabilize the financial sector, improve the level and quality of life of the population of the Russian Federation.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Elena Bagreeva
AU  - Elena Barakina
PY  - 2019/10
DA  - 2019/10
TI  - Improving the system of consumer protection in the Russian market in the context of achieving leadership in digitalization
BT  - Proceedings of the 4th International Conference on Social, Business, and Academic Leadership (ICSBAL 2019)
PB  - Atlantis Press
SP  - 107
EP  - 112
SN  - 2352-5398
UR  - https://doi.org/10.2991/icsbal-19.2019.20
DO  - 10.2991/icsbal-19.2019.20
ID  - Bagreeva2019/10
ER  -