Dynamic quality assessment as a criterion for the sustainable development of social services in cross-border regions

DOI

10.2991/icsdcbr-19.2019.177How to use a DOI?

Keywords

quality, quality assessment, social services, customer satisfaction, educational services

Abstract

An independent assessment of the quality of social services is an important tool for shaping a positive image of the Russian regions. However, the high variability of such estimates over the years does not reliably judge the sustainability of the positive development of regional social services systems. The authors propose an approach to the development of sustainability criteria for improving the quality of social services provides an opportunity to dynamically assess the direction and rate of change in customer satisfaction, taking into account the influence of external conditions and internal capabilities of the region. The calculation of this criterion for the cross-border territories of the Far Eastern Federal District proved its viability in making forecasts of developing the regional educational services system and selecting the best quality management practices.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - E Demakova
AU  - L Demina
AU  - V Menshikova
PY  - 2019/11
DA  - 2019/11
TI  - Dynamic quality assessment as a criterion for the sustainable development of social services in cross-border regions
BT  - Proceedings of the International Conference on Sustainable Development of Cross-Border Regions: Economic, Social and Security Challenges (ICSDCBR 2019)
PB  - Atlantis Press
SP  - 857
EP  - 861
SN  - 2352-5398
UR  - https://doi.org/10.2991/icsdcbr-19.2019.177
DO  - 10.2991/icsdcbr-19.2019.177
ID  - Demakova2019/11
ER  -