The Performance of Bureaucrats in Public Services

DOI

10.2991/icss-19.2019.107How to use a DOI?

Keywords

Performance; Bureaucrats; Service; Public

Abstract

Public Service is an activity or series of activities in the framework of fulfilling service needs based on statutory regulations for every citizen and population of goods and services; and/or administrative services provided by public service providers (Law No. 25 of 2009). The delivery of public services is based on the principles of public interest; legal certainty; equality of rights; the balance of rights and obligations; professionalism; participation; equality of treatment and non-discrimination; openness; accountability; facilities and special treatment for vulnerable groups; timeliness; and speed; convenience; and affordability.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Thelma Wawointana
AU  - Itje Pangkey
AU  - Jeane Langkay
PY  - 2019/11
DA  - 2019/11
TI  - The Performance of Bureaucrats in Public Services
BT  - Proceedings of the International Conference on Social Science 2019 (ICSS 2019)
PB  - Atlantis Press
SP  - 660
EP  - 668
SN  - 2352-5398
UR  - https://doi.org/10.2991/icss-19.2019.107
DO  - 10.2991/icss-19.2019.107
ID  - Wawointana2019/11
ER  -