Research on Taguchi TOPSIS Method in Logistics Service Quality
Miao Tang, Tiedan Wang, Dinghong Peng
Available Online October 2018.
- https://doi.org/10.2991/icsser-18.2018.55How to use a DOI?
- Logistics service quality; Taguchi method; TOPSIS; Multiple attribute decision
- With the rapid development of e-commerce, the logistics industry has also received much attention. Therefore, how to choose the best service quality logistics enterprise from a large number of logistics enterprises has become the primary problem faced by enterprise users. In order to select the highest service quality logistics enterprise and improve the stability of service quality, this study applies the Taguchi method to the research of logistics service quality. The TOPSIS method is used to analyze the data, and the Taguchi and TOPSIS methods are integrated to make the best choice. Finally, the rationality of the conclusion of this paper is verified by a related example.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Miao Tang AU - Tiedan Wang AU - Dinghong Peng PY - 2018/10 DA - 2018/10 TI - Research on Taguchi TOPSIS Method in Logistics Service Quality BT - Proceedings of the 2018 International Conference on Social Science and Education Reform (ICSSER 2018) PB - Atlantis Press SP - 233 EP - 236 SN - 2352-5398 UR - https://doi.org/10.2991/icsser-18.2018.55 DO - https://doi.org/10.2991/icsser-18.2018.55 ID - Tang2018/10 ER -