Proceedings of the 2018 International Conference on Social Science and Education Reform (ICSSER 2018)

Research on Taguchi TOPSIS Method in Logistics Service Quality

Authors
Miao Tang, Tiedan Wang, Dinghong Peng
Corresponding Author
Miao Tang
Available Online October 2018.
DOI
https://doi.org/10.2991/icsser-18.2018.55How to use a DOI?
Keywords
Logistics service quality; Taguchi method; TOPSIS; Multiple attribute decision
Abstract
With the rapid development of e-commerce, the logistics industry has also received much attention. Therefore, how to choose the best service quality logistics enterprise from a large number of logistics enterprises has become the primary problem faced by enterprise users. In order to select the highest service quality logistics enterprise and improve the stability of service quality, this study applies the Taguchi method to the research of logistics service quality. The TOPSIS method is used to analyze the data, and the Taguchi and TOPSIS methods are integrated to make the best choice. Finally, the rationality of the conclusion of this paper is verified by a related example.
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This is an open access article distributed under the CC BY-NC license.

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Proceedings
2018 International Conference on Social Science and Education Reform (ICSSER 2018)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
October 2018
ISBN
978-94-6252-600-6
ISSN
2352-5398
DOI
https://doi.org/10.2991/icsser-18.2018.55How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Miao Tang
AU  - Tiedan Wang
AU  - Dinghong Peng
PY  - 2018/10
DA  - 2018/10
TI  - Research on Taguchi TOPSIS Method in Logistics Service Quality
BT  - 2018 International Conference on Social Science and Education Reform (ICSSER 2018)
PB  - Atlantis Press
SP  - 233
EP  - 236
SN  - 2352-5398
UR  - https://doi.org/10.2991/icsser-18.2018.55
DO  - https://doi.org/10.2991/icsser-18.2018.55
ID  - Tang2018/10
ER  -