How to Effectively Reduce the Job Burnout of Front-line Financial Practitioners—Research on the Intermediary Effect of Work Engagement
- 10.2991/assehr.k.211122.082How to use a DOI?
- Job crafting; Job burnout; Engagement; Mediating effect
This paper analyzes the job burnout status of front-line financial practitioners and the direct impact of job crafting on job burnout, and examines the mediating role of job engagement between job crafting and job burnout. A questionnaire survey method was used to collect data for multi-level regression analysis. The results of the study found that front-desk staff, male employees, and young employees with relatively short working years who directly face customers are groups with high job burnout; job crafting can effectively reduce job burnout. Job burnout of front-line financial practitioners; job engagement has a partial mediating effect between job crafting and job burnout, that is, job crafting can reduce job burnout by increasing job engagement. Financial industry managers should make full use of the impact of job crafting, and use performance appraisal reforms and organizational culture construction to fully guide front-line financial practitioners to change all aspects of their work and reduce job burnout effectively.
- © 2021 The Authors. Published by Atlantis Press SARL.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Lin Guo AU - Wenqi Wei AU - Long Cheng PY - 2021 DA - 2021/11/23 TI - How to Effectively Reduce the Job Burnout of Front-line Financial Practitioners—Research on the Intermediary Effect of Work Engagement BT - Proceedings of the 7th International Conference on Social Science and Higher Education (ICSSHE 2021) PB - Atlantis Press SP - 183 EP - 186 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.211122.082 DO - 10.2991/assehr.k.211122.082 ID - Guo2021 ER -