Proceedings of the 7th International Conference on Social Science and Higher Education (ICSSHE 2021)

How to Effectively Reduce the Job Burnout of Front-line Financial Practitioners—Research on the Intermediary Effect of Work Engagement

Authors
Lin Guo1, Wenqi Wei1, *, Long Cheng2
1School of Government, Beijing Normal University, Beijing, 100875, China
2Strategic Talent Research Centre, Beijing Normal University, Beijing, 100875, China
*Corresponding author. Email: 201821260027@mail.bnu.edu.cn
Corresponding Author
Wenqi Wei
Available Online 23 November 2021.
DOI
https://doi.org/10.2991/assehr.k.211122.082How to use a DOI?
Keywords
Job crafting; Job burnout; Engagement; Mediating effect
Abstract

This paper analyzes the job burnout status of front-line financial practitioners and the direct impact of job crafting on job burnout, and examines the mediating role of job engagement between job crafting and job burnout. A questionnaire survey method was used to collect data for multi-level regression analysis. The results of the study found that front-desk staff, male employees, and young employees with relatively short working years who directly face customers are groups with high job burnout; job crafting can effectively reduce job burnout. Job burnout of front-line financial practitioners; job engagement has a partial mediating effect between job crafting and job burnout, that is, job crafting can reduce job burnout by increasing job engagement. Financial industry managers should make full use of the impact of job crafting, and use performance appraisal reforms and organizational culture construction to fully guide front-line financial practitioners to change all aspects of their work and reduce job burnout effectively.

Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the 7th International Conference on Social Science and Higher Education (ICSSHE 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
23 November 2021
ISBN
978-94-6239-464-3
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.211122.082How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Lin Guo
AU  - Wenqi Wei
AU  - Long Cheng
PY  - 2021
DA  - 2021/11/23
TI  - How to Effectively Reduce the Job Burnout of Front-line Financial Practitioners—Research on the Intermediary Effect of Work Engagement
BT  - Proceedings of the 7th International Conference on Social Science and Higher Education (ICSSHE 2021)
PB  - Atlantis Press
SP  - 183
EP  - 186
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211122.082
DO  - https://doi.org/10.2991/assehr.k.211122.082
ID  - Guo2021
ER  -