Proceedings of the 7th International Conference on Social Science and Higher Education (ICSSHE 2021)

The Relationship Between Bob Burnout and Emotional Labor among College Counselors: Mediating Effect of General Self-Efficacy

Authors
Yongmei Hou1, *, Jiangmin Zheng2
1Department of Psychology, School of Humanities and Management, Guangdong Medical University, Dongguan, Guangdong, China
2School of Biomedical Engineering, Guangdong Medical University, Dongguan, Guangdong, China
*Corresponding author. E-mail: 3625321330@qq.com
Corresponding Author
Yongmei Hou
Available Online 23 November 2021.
DOI
https://doi.org/10.2991/assehr.k.211122.167How to use a DOI?
Keywords
College Counselors; Job Burnout; General Self-Efficacy; Emotional Labor; Mediating Effect
Abstract

The aim of this study is to explore the characteristics of job burnout, general self-efficacy and emotional labor in college counselors, and analyze the relationship among the 3 variables. Totally 538 college counselors were recruited through Internet from 7 universities in Guangdong Province. They were investigated with Maslach Burnout Inventory-General Survey (MBI-GS), Emotional Labor Scale (ELS) and General Self - Efficacy Scale (GSES). The survey results indicate the following four points. First, the scores of MBI-GS, GSES, surface performance, deep performance and natural performance were (2.95±0.85), (2.42±.60), (4.45±.83), (4.27±.94) and (3.81±.85), respectively. Second, counselors with mild, moderate and severe job burnout accounted for 34.4%, 26.8% and 6.3%, respectively. Third, there was a pairwise correlation among the total score of surface performance, GSES and MBI-GS (r = -.104,.247, -.344, all P < 0.01), a pairwise correlation among the total score of deep performance, GSES and MBI-GS (r =.285, -. 235, -. 344, all P < 0.01), as well as a pairwise correlation among the total score of natural performance, GSES and MBI-GS (r =.316, -. 276, -. 344, all P < 0.01). Last, the score Of GSES played a partly mediating effect in the relationship between surface performance and MBI-GS, a partly mediating effect in the relationship between deep performance and MBI-GS, as well as a partly mediating effect in the relationship between natural performance and MBI-GS, with the mediation effect accounting for 14.5%, 41.7% and 39.4% of the total effect, respectively. It is therefore suggested that emotional labor not only has a direct role on the job burnout in college counselors, but also indirectly affects it through general self-efficacy.

Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the 7th International Conference on Social Science and Higher Education (ICSSHE 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
23 November 2021
ISBN
978-94-6239-464-3
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.211122.167How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Yongmei Hou
AU  - Jiangmin Zheng
PY  - 2021
DA  - 2021/11/23
TI  - The Relationship Between Bob Burnout and Emotional Labor among College Counselors: Mediating Effect of General Self-Efficacy
BT  - Proceedings of the 7th International Conference on Social Science and Higher Education (ICSSHE 2021)
PB  - Atlantis Press
SP  - 616
EP  - 621
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211122.167
DO  - https://doi.org/10.2991/assehr.k.211122.167
ID  - Hou2021
ER  -