Hospital Credentialing at a Private General Hospital in Depok, Indonesia (A Qualitative Study)

DOI

10.2991/978-2-38476-132-6_18How to use a DOI?

Keywords

Hospital Credentialing; Hospital Administration; Hospital Archive System

Abstract

Credentialing is a formal activity used by hospitals to assess the performance of doctors by thoroughly reviewing the suitability of their competencies, supported by relevant and validating documents. Consequently, hospitals must establish a robust credentialing implementation system to uphold the esteemed reputation and credibility of both the medical staff and the institution. This study aimed to comprehensively elucidate the various components of credentialing activities, which encompassed the collection of application documents, process of assessment, issuance of clinical authority letters, and archival of relevant documents. Furthermore, it was conducted in a private hospital in Depok City, West Java, and a qualitative approach was used. The key informants in this investigation were the Chairperson of the Credentialing Sub-Committee, the Head of the Medical Division, the Medical Secretary, and the Doctors who played pivotal roles in the direct implementation of credentialing activities. Technical analysis was carried out by analyzing information using content analysis and the data were triangulated, including source and method triangulation. The results showed that the credentialing system had been well implemented, but there were some challenges and obstacles. The hospital had a policy that regulated this system and was stipulated in the Minister of Health Regulation Number 755 of 2011. There were observed shortcomings in the credentialing file record system but the hospital must develop comprehensive and detailed technical implementation strategies in line with the applicable policy. This measure aimed to regulate the course of credentialing activities, ensuring their effective and efficient execution based on the available resources of the hospital.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Badra Al Aufa
AU  - Putri Pranita
AU  - Dyah Safitri
AU  - Dewi Kartika Sari
PY  - 2023
DA  - 2023/10/31
TI  - Hospital Credentialing at a Private General Hospital in Depok, Indonesia (A Qualitative Study)
BT  - Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)
PB  - Atlantis Press
SP  - 193
EP  - 201
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-132-6_18
DO  - 10.2991/978-2-38476-132-6_18
ID  - Aufa2023
ER  -