The Effect of Academic Services, Non-Academic Services, Information Services on Student Satisfaction in Terms of Gender
- DOI
- 10.2991/aer.k.211215.131How to use a DOI?
- Keywords
- Performance; Gender; Satisfaction; Service; Sustainability
- Abstract
In order to provide high-quality service, companies must meet or surpass their customers’ expectations while also ensuring that their products are delivered on time and accurately. Higher education sustainability depends on students’ evaluations of service quality, and student happiness is becoming increasingly crucial. As a research’s goal was to examine the impact of gender on students’ satisfaction with their professors, department heads, and other academic/non-academic service providers, as well as their access to information, the study was conducted. The sample size for this study is 295 students who are selected proportionately based on their class year. Data collected through the use of a Google Forms tool and a surveying approach. With descriptive and nonparametric statistics, the data was analyzed. Academic performance of lecturers is highly satisfied, and there is no significant difference in student satisfaction by gender; student satisfaction with the performance of department leaders is in the satisfied category, but there is a significant difference in student satisfaction by gender; student satisfaction with the performance of departmental and faculty educational programs is in the satisfied category. For example, the outcomes of this study might be used to help implement BAN PT accreditation and other institutions enhance service quality.
- Copyright
- © 2021 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Joko AU - Arif Widodo AU - Supari Muslim AU - Agus Budi Santoso PY - 2021 DA - 2021/12/16 TI - The Effect of Academic Services, Non-Academic Services, Information Services on Student Satisfaction in Terms of Gender BT - Proceedings of the International Joint Conference on Science and Engineering 2021 (IJCSE 2021) PB - Atlantis Press SP - 786 EP - 793 SN - 2352-5401 UR - https://doi.org/10.2991/aer.k.211215.131 DO - 10.2991/aer.k.211215.131 ID - 2021 ER -