The Mediating Role of Organizational Excellence Between Total Quality Management Practices and Sustainability: A Preliminary
- https://doi.org/10.2991/aebmr.k.210628.019How to use a DOI?
- total quality management, sustainable performance, organizational excellence
Inconsistencies in the findings of past literature on the relationship between quality management practices and sustainable performance have provoked the essence of this study. This has prompted further evaluation of the effects of critical quality management variables to explain the relationships’ nature better. Therefore, this study investigates the mediating effect of organizational excellence on the relationships between total quality management practices and sustainability performance. This study’s quality management practices are human resources management, service design, information and analysis, continuous process improvement, benchmarking, quality assurance and management leadership, and their respective relationship with sustainable performance while being mediated by organizational excellence. The developed framework from this study can be employed by policy and decision-makers. Also, the managers aiming to achieve sustainability and excellence can consider the importance of this model when implementing any practice in the future.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Muslim Diekola Akanmu AU - Bahtiar Mohamad PY - 2021 DA - 2021/06/29 TI - The Mediating Role of Organizational Excellence Between Total Quality Management Practices and Sustainability: A Preliminary BT - Proceedings of the 18th International Symposium on Management (INSYMA 2021) PB - Atlantis Press SP - 112 EP - 118 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210628.019 DO - https://doi.org/10.2991/aebmr.k.210628.019 ID - Akanmu2021 ER -