Proceedings of the 19th International Symposium on Management (INSYMA 2022)

<Previous Article In Volume
Next Article In Volume>

Intention to Use Mobile Payment in Indonesia. The Role of Innovativeness, Usefulness, Risk, and User Stress

Authors
Angelia Putri Permatasari1, Dudi Anandya1, *, Indarini1
1University of Surabaya, Surabaya, Indonesia
*Corresponding author. Email: dudi@staff.ubaya.ac.id
Corresponding Author
Dudi Anandya
Available Online 5 December 2022.
DOI
10.2991/978-94-6463-008-4_96How to use a DOI?
Keywords
Innovativeness; Perceived usefulness; Perceived Risk; Intention to Use Mobile Payment
Abstract

This study aims to examine the effect of perceived satisfaction, perceived usefulness, perceived risk, and perceived trust variables on the intention to use mobile payment in Indonesia. This study uses Gopay mobile payment as an object. This study is causal research that was tested empirically by using questionnaire data of 300 respondents who have used Gopay mobile payment at least 3 times in the last 3 months. The analysis of this study used Structural Equation Modeling (SEM) with SPSS 25 and AMOS 22.0 software. The results show that innovativeness and perceived ease of use has a positive and significant effect on perceived usefulness, stress has a negative and significant effect on perceived usefulness, while perceived satisfaction, perceived usefulness, and perceived trust have a positive and significant effect on the intention to use mobile payment Gopay in Indonesia.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the 19th International Symposium on Management (INSYMA 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
5 December 2022
ISBN
10.2991/978-94-6463-008-4_96
ISSN
2352-5428
DOI
10.2991/978-94-6463-008-4_96How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Angelia Putri Permatasari
AU  - Dudi Anandya
AU  - Indarini
PY  - 2022
DA  - 2022/12/05
TI  - Intention to Use Mobile Payment in Indonesia. The Role of Innovativeness, Usefulness, Risk, and User Stress
BT  - Proceedings of the 19th International Symposium on Management (INSYMA 2022)
PB  - Atlantis Press
SP  - 760
EP  - 768
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-008-4_96
DO  - 10.2991/978-94-6463-008-4_96
ID  - Permatasari2022
ER  -