Proceedings of the International Academic Conference on Tourism (INTACT) "Post Pandemic Tourism: Trends and Future Directions" (INTACT 2022)

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Analysis of Tourist Satisfaction Towards Implementation of CHSE Protocol for Homestay in Cilember Tourism Village

Authors
Imam Ardiansyah1, *, Antonius Rizki Krisnadi1, Yudhiet Fajar Dewantara1, Regina Dewi Hanifah1
1Bunda Mulia University, North Jakarta, Indonesia
*Corresponding author. Email: iardiansyah@bundamulia.ac.id
Corresponding Author
Imam Ardiansyah
Available Online 26 December 2022.
DOI
10.2991/978-2-494069-73-2_24How to use a DOI?
Keywords
Tourism Village; Health Protocol; CHSE; Sustainability
Abstract

The COVID-19 pandemic has led to a significant drop in tourist arrivals worldwide, including in Cilember Tourism Village, one of the Tourism Villages in West Java Province. Tourism governance with a CHSE (Cleanliness, Health, Safety, and Environment Sustainability) approach is expected to provide solutions for tourism actors to implement the government health and safety standards. This study aims to evaluate the implementation of the Homestay CHSE-based health protocol in increasing tourist satisfaction by collecting data through observation, interviews, literature study, and observation. The research method used is mixed methods using quantitative and qualitative with the Customer Satisfaction Index and Important Performance Analysis approach. Respondents in this study are tourists who come to Cilember Tourism Village. This study assesses tourist satisfaction based on each dimension: Cleanliness, Health, Safety, and Environmental Sustainability. Based on the results, the level of conformity between the level of interest and performance in homestay services is in the average figure of 81.49% = 81%. The Customer Satisfaction Index (CSI) rating is 64.09%, showing that tourists feel quite satisfied with the performance of services provided by homestay managers in Cilember Tourism Village. Suggestions need to be a concern for homestay managers to improve the quality of services related to the CHSE protocol to increase tourist satisfaction.

Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Academic Conference on Tourism (INTACT) "Post Pandemic Tourism: Trends and Future Directions" (INTACT 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
26 December 2022
ISBN
10.2991/978-2-494069-73-2_24
ISSN
2352-5398
DOI
10.2991/978-2-494069-73-2_24How to use a DOI?
Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Imam Ardiansyah
AU  - Antonius Rizki Krisnadi
AU  - Yudhiet Fajar Dewantara
AU  - Regina Dewi Hanifah
PY  - 2022
DA  - 2022/12/26
TI  - Analysis of Tourist Satisfaction Towards Implementation of CHSE Protocol for Homestay in Cilember Tourism Village
BT  - Proceedings of the International Academic Conference on Tourism (INTACT) "Post Pandemic Tourism: Trends and Future Directions" (INTACT 2022)
PB  - Atlantis Press
SP  - 319
EP  - 339
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-73-2_24
DO  - 10.2991/978-2-494069-73-2_24
ID  - Ardiansyah2022
ER  -