Employee’ Assessment of Conflict Factors in the Organization: Healthcare Companies Case Study

DOI

10.2991/assehr.k.210322.153How to use a DOI?

Keywords

Conflict inside a company/organization, Causes of conflict, Healthcare companies, Head’s role in the conflict, Conflict with patients

Abstract

The article is dedicated to the study of the causes of the conflict in healthcare companies. The research contains the analysis of the medical staff’s opinion poll results devoted to the factors of the conflicts and fulfilled by the author. The total number of respondents was 264 men and women in the Ural Federal District. The opinion poll allowed the identification of negative factors during the medical staff working process, which can cause conflict, be the basis for professional burnout, and decrease performance motivation. The following factors were highlighted among them: constant alterations in the routine work of medical staff, high level of workload, and low-level wages, especially for medical nurses. It was defined that the basic conflict source is an imbalance in interests of medical staff and patients and the general growing discontent of the healthcare system with the latest.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Inna Kulkova
AU  - Irina Niyazova
PY  - 2021
DA  - 2021/03/30
TI  - Employee’ Assessment of Conflict Factors in the Organization: Healthcare Companies Case Study
BT  - Proceedings of the VIII International Scientific and Practical Conference 'Current problems of social and labour relations' (ISPC-CPSLR 2020)
PB  - Atlantis Press
SP  - 428
EP  - 432
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210322.153
DO  - 10.2991/assehr.k.210322.153
ID  - Kulkova2021
ER  -