Exploring How University Students Utilize the Help of Digital Payment: a Qualitative Study
- 10.2991/aer.k.201221.100How to use a DOI?
- Digital Payment, E-Payment, Fintech, Polines-Pay, E-Wallet
The adoption of digital payments aims to minimize cash use transactions, provide convenience, acceleration, and efficiency in payment transactions. Polines-Pay is a technology-based electronic payment instrument implemented in Politeknik Negeri Semarang (Polines) as an innovative digital payment product. Besides, it is also a manifestation of the substantive learning implementation in developing information technology, especially in the banking sector as a Fintech Polines Living Laboratory. This research intends to explore how college students utilize the polines-pay as new digital payment in Polines. A qualitative study employed in this research by interviewing Accounting department’ students in Politeknik Negeri Semarang. The interviews are transcribed verbatim and analyzed using qualitative content analysis. The result of this study mentioned that students experienced the ease and benefit of using Polines-pay as their new way of making payment transactions in Polines in a digital form instead of the conventional method. Some students argue that the lack of information of remaining balance and top-up availability as their challenges of using polines-pay. However, it could be the polines-pay opportunity to develop it systems and accessibility. Respondents offer suggestions for the development and sustainability of Polines-pay not only as a new digital payment platform in Polines and an embrio for Fintech living laboratory, but also it can be used to make transaction outside Polines.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Dina Yeni Martia AU - Afriyanti Hasanah AU - Ira Siti Sarah AU - Rola Nurul Fajria AU - Kenneth Pinandhito PY - 2020 DA - 2020/12/22 TI - Exploring How University Students Utilize the Help of Digital Payment: a Qualitative Study BT - Proceedings of the International Seminar of Science and Applied Technology (ISSAT 2020) PB - Atlantis Press SP - 621 EP - 625 SN - 2352-5401 UR - https://doi.org/10.2991/aer.k.201221.100 DO - 10.2991/aer.k.201221.100 ID - Martia2020 ER -