Automotive Customer Service Evaluation Based on BP Neural Network
- Juan Liu, Jichen Fang
- Corresponding Author
- Juan Liu
Available Online November 2015.
- https://doi.org/10.2991/itms-15.2015.9How to use a DOI?
- Automotive Service; Customer Satisfaction; BP Neural Network
- It is very important to evaluate the automotive customer service for people, but do not have a unified standard to it. Through the research of BP network, we established automotive service satisfaction evaluation model based on BP neural network. Then, evaluated the performance of service satisfaction in the area where the object of 14 service stations in the fourth quarter 2013, analysed the evaluation examples using matlab. Evaluation study results showed that: the model evaluation results are basically consistent with the actual situation, this model is suitable for the evaluation of automotive service. Proved that the comprehensive evaluation of BP neural network have speed computation, high efficiency, strong self-learning and wide adaptability.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Juan Liu AU - Jichen Fang PY - 2015/11 DA - 2015/11 TI - Automotive Customer Service Evaluation Based on BP Neural Network BT - 2015 International Conference on Industrial Technology and Management Science PB - Atlantis Press SN - 2352-538X UR - https://doi.org/10.2991/itms-15.2015.9 DO - https://doi.org/10.2991/itms-15.2015.9 ID - Liu2015/11 ER -