Internet of Things, Internet, Big Data and Airport Services Make Smart Airport Based on O2O and Humanism
Qi Qi, Zhu Pan
Available Online March 2018.
- https://doi.org/10.2991/mecae-18.2018.30How to use a DOI?
- Airport services, Smart airport, O2O mode, Internet of things, Service evaluation system.
- This paper analyzes the reason why the civil aviation enterprises attach great importance to service quality, but the passengers are not much satisfied. And then it puts forward a scientific solution based on humanism and interconnected intelligent equipment. The paper also defines the concept of a smart airport which is a combination of efficient self-service process with internet of things for offline airport, new information platform for online airport, and new evaluation system with big data. Finally, according to the latest needs of passenger services and the development of software and hardware technology, seven functions of a smart airport are listed, which will completely improve the existing travel experience of civil aviation passengers.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Qi Qi AU - Zhu Pan PY - 2018/03 DA - 2018/03 TI - Internet of Things, Internet, Big Data and Airport Services Make Smart Airport Based on O2O and Humanism PB - Atlantis Press SN - 2352-5401 UR - https://doi.org/10.2991/mecae-18.2018.30 DO - https://doi.org/10.2991/mecae-18.2018.30 ID - Qi2018/03 ER -