Student Autonomy, Self-efficacy on Engagement, and Student Engagement and Service Quality on Student Satisfaction

DOI

10.2991/978-2-494069-39-8_31How to use a DOI?

Keywords

Service quality; Student Autonomy; Self-efficacy; Student Satisfaction; Student Engagement

Abstract

Online learning is currently being carried out to decrease interaction between students and lecturers to minimize the consequences of corona virus transmission. In such a learning experience, it is believed that the contact between lecturers and students would drive students to engage in the learning that takes place, hence not lowering the learning process’s quality. Student satisfaction is an evaluation that the quality of information or knowledge that meets students’ expectations. This paper aimed to examine the effect of student autonomy and student self-efficacy on student engagement, and student engagement and service quality to student satisfaction. Variables were measured using a questionnaire adopted from previous research. This research focused on accounting students at three universities in Surabaya, a city in Indonesia. Purposive sampling method was used to recruit respondents who were from batch 2018–2021 which had experienced learning online. An online survey was distributed through social media platform and had gathered 323 valid responses. The Partial Least Squares (PLS) method was used to evaluate the hypotheses in this research. This study found that students with higher self-efficacy and higher autonomy will have higher level of engagement. Higher student engagement and higher service quality will lead to higher student satisfaction.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Felicia Lisady
AU  - Felicia Wong
AU  - Sany
PY  - 2022
DA  - 2022/12/15
TI  - Student Autonomy, Self-efficacy on Engagement, and Student Engagement and Service Quality on Student Satisfaction
BT  - Proceedings of the 1st UPY International Conference on Education and Social Science (UPINCESS 2022)
PB  - Atlantis Press
SP  - 326
EP  - 338
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-39-8_31
DO  - 10.2991/978-2-494069-39-8_31
ID  - Lisady2022
ER  -