Should I Quit? Understanding Job Stress and Coping Strategies Among Hospitality Students During on the Job Training Program

DOI

10.2991/assehr.k.210715.101How to use a DOI?

Keywords

coping strategy, hospitality, internship, on the job training, vocational education

Abstract

One of the important components of vocational education curriculum is the “on the job training program” which provides both opportunities and challenges for students in a workplace-based setting. Through this program, hospitality students experience and become part of hotel’s daily operations which thus expectedly improves their attitude, skills, and knowledge. At the same time, students encounter challenging situations that may trigger job stress. This study aimed at understanding the types of job-related stress experienced by students during on the job training program and how they cope with their problems. The study was conducted by employing a qualitative approach. Participants were recruited using a purposive sampling technique with the criteria of having completed a minimum of 6 months on the job training program. Data were collected from 23 students Using one-to-one semi structured interview method and were analyzed using constant comparative analyses. Findings of the study suggested that the major job stressor was job characteristics in which the variations of daily tasks were highlighted by respondents. Moreover, it was also found that problem personal such as relationship with other particularly during the adaptation period was considered to be a minor source of job stress. Next, the study revealed that most students adopted the direct action strategy in coping with their problems Only a few students considered the internalizing strategy. These findings provide insights into curriculum development and teaching method that may focus more on the technical aspect of task performance and problem-solving. Moreover, empowerment and flexibility should also be encouraged by the hotel in treating intern students. Thereby, students’ readiness to attend the on the job training program can be enhanced. Further discussion of the significance of the study as well as an avenue for future research and study limitations are presented in the paper.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Nana Trianasari
AU  - Putu Indah Rahmawati
PY  - 2021
DA  - 2021/07/17
TI  - Should I Quit? Understanding Job Stress and Coping Strategies Among Hospitality Students During on the Job Training Program
BT  - Proceedings of the 5th Asian Education Symposium 2020 (AES 2020)
PB  - Atlantis Press
SP  - 494
EP  - 498
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210715.101
DO  - 10.2991/assehr.k.210715.101
ID  - Trianasari2021
ER  -