Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)

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The Paradox of Perceived Risk and Trust on Intention to Use Fintech Payment: Evidence in MSMEs

Authors
Naufal Afif1, Anissa Hakim Purwantini1, *, Muhdiyanto2
1Department of Accounting, Universitas Muhammadiyah, Magelang, Indonesia
2Department of Management, Universitas Muhammadiyah, Magelang, Indonesia
*Corresponding author.
Corresponding Author
Anissa Hakim Purwantini
Available Online 29 December 2022.
DOI
10.2991/978-2-494069-49-7_106How to use a DOI?
Keywords
Mobile Fintech Payment; Perceived Risk; Perceived Trust; MSMEs
Abstract

Technology developments and the impact of the COVID-19 pandemic have increasingly online business transactions. Consumers prefer simple and secure forms of payment by avoiding the use of cash. One form of payment that is increasingly in demand by consumers is mobile fintech payment. However, on the other hand, the inherent risks of mobile fintech payments (i.e., cybercrime/cyberattack) are pretty significant, especially in Indonesia, which does not yet have strong regulations regarding consumer data protection. This research investigates the contrasting impact of perceived risk and trust on the intention to use mobile fintech payments from MSMEs business actors’ perspectives. This research also examines the perceived risk on the various mobile fintech payment platforms used. The method used in this research is descriptive qualitative research with a survey of 142 MSME in Java, Sumatra, and Kalimantan. The survey was conducted using open and closed questionnaires based on previous research instruments. The results indicate that although the perceived risk is high and trust in the system is low, MSMEs still intend to use mobile fintech payments in the future. The factors that drive mobile fintech payment usage are the demands of consumers, facilitating payment transactions, being efficient, practical, and safer.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 December 2022
ISBN
10.2991/978-2-494069-49-7_106
ISSN
2352-5398
DOI
10.2991/978-2-494069-49-7_106How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Naufal Afif
AU  - Anissa Hakim Purwantini
AU  - Muhdiyanto
PY  - 2022
DA  - 2022/12/29
TI  - The Paradox of Perceived Risk and Trust on Intention to Use Fintech Payment: Evidence in MSMEs
BT  - Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)
PB  - Atlantis Press
SP  - 645
EP  - 648
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-49-7_106
DO  - 10.2991/978-2-494069-49-7_106
ID  - Afif2022
ER  -