Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)

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E-Trust in E-Commerce: A Systematic Literature Review

Authors
Abdul Yusuf1, 2, *, Vanessa Gaffar1, Ratih Hurriyati1, Lili Adi Wibowo1
1Post Graduate School, Universitas Pendidikan Indonesia, Bandung, Indonesia
2Faculty of Economics, Universitas Singaperbangsa Karawang, Karawang, Indonesia
*Corresponding author. Email: abdulyusuf@upi.edu
Corresponding Author
Abdul Yusuf
Available Online 29 December 2022.
DOI
10.2991/978-2-494069-49-7_105How to use a DOI?
Keywords
E-Trust; Online Trust; E-Commerce; Systematic Literature Review
Abstract

The abstract must be short, interesting, simple, and easy to understand without trust is a key principle in building long-term successful relationships in the e-commerce context. With no physical interaction between buyers and sellers, how websites can gain the trust of buyers and fulfil promises made has become a central issue in fostering customer confidence. It became important to gain an in-depth understanding of the concept of e-trust or online trust. A systematic literature review was conducted with the aim of identifying the terminology of e-trust/online trust and its size in the context of e-commerce and its derivatives. After going through several stages, 18 articles were obtained that match the criteria with a publication range from 2010-2020. E-trust/online trust is dominantly defined as the main key to customer confidence to conduct online transactions with various sizes emphasizing risk and security.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 December 2022
ISBN
10.2991/978-2-494069-49-7_105
ISSN
2352-5398
DOI
10.2991/978-2-494069-49-7_105How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Abdul Yusuf
AU  - Vanessa Gaffar
AU  - Ratih Hurriyati
AU  - Lili Adi Wibowo
PY  - 2022
DA  - 2022/12/29
TI  - E-Trust in E-Commerce: A Systematic Literature Review
BT  - Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)
PB  - Atlantis Press
SP  - 638
EP  - 644
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-49-7_105
DO  - 10.2991/978-2-494069-49-7_105
ID  - Yusuf2022
ER  -